Question 1

What does your 5-year workmanship warranty cover?

Accepted Answer

Our 5-year workmanship warranty covers the installation itself — if a leak, blow-off, or defect traces back to how we installed the roof, we come back and fix it at no charge. It runs alongside the manufacturer's material warranty on the shingles, metal, or siding, which we register on your behalf at completion. The manufacturer warranty covers product defects; ours covers the labor and craftsmanship behind the install.

Question 2

How do manufacturer material warranties work, and who registers them?

Accepted Answer

When you choose a certified product like a GAF or Owens Corning shingle, the manufacturer backs the material for a set term — often 20 to 50 years, or limited lifetime. Because we're a GAF Master Elite and Owens Corning Platinum Preferred contractor, we can register upgraded warranty coverage that non-certified installers cannot offer. We handle the registration at job completion and email you the certificate.

Question 3

Do you offer financing on roof replacements?

Accepted Answer

Yes. We offer financing options on full roof replacements and larger projects so you can spread the cost over manageable monthly payments instead of paying it all up front. We'll walk you through the available plans and terms during your free estimate, and there's no obligation to use them. Ask about 0% interest promotional periods when we quote your job.

Question 4

Can I finance storm damage repairs while my insurance claim is processing?

Accepted Answer

Absolutely. Storm damage often can't wait for an insurance check to clear. We offer financing and flexible payment arrangements so we can tarp, dry-in, and begin repairs right away, then reconcile with your insurance payout once the claim settles. We also coordinate directly with your adjuster so the documented scope matches what gets billed.

Question 5

What is your roof installation process, step by step?

Accepted Answer

Every job follows the same five steps: (1) Free 21-point inspection and a firm written quote with material options. (2) Scheduling and material delivery, with a start date in writing. (3) Tear-off and deck inspection — we remove the old roof down to the sheathing and check every board for rot. (4) Installation of underlayment, ice and water shield, flashing, and the new roofing system to manufacturer spec. (5) Final cleanup with magnetic nail sweep, walkthrough, and warranty registration.

Question 6

How long does a full roof replacement take from start to finish?

Accepted Answer

Most residential tear-off and replacement jobs take one to three days depending on roof size, pitch, and weather. Commercial flat roof projects are typically scheduled over a weekend so your business never closes. From the day you sign off on the quote, we usually start within one to two weeks, and we give you a firm timeline in writing before any work begins.

Question 7

How do I verify your certifications and licensing?

Accepted Answer

Our GAF Master Elite and Owens Corning Platinum Preferred certifications can be verified directly on the GAF and Owens Corning contractor locator websites — only the top tier of installers earn these designations. We carry our license and insurance certificates on every truck and will hand you a copy before we start. You can also ask to see our active certificates at the free inspection — we keep them current and will show you the real paperwork.

Question 8

What does it mean to be a GAF Master Elite and Owens Corning Platinum contractor?

Accepted Answer

GAF Master Elite status is awarded to fewer than 2% of roofing contractors and requires proper licensing, insurance, a proven reputation, and ongoing factory training. Owens Corning Platinum Preferred is the highest tier in their program. Both designations let us offer upgraded manufacturer warranties that standard installers cannot — so your material coverage is stronger when we do the install.

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